What’s in a name? You know I used to think that a former employee of a bookstore wouldn’t likely ring a bell here or in any place especially where all of the best people in town are collected and trained. Well, now I realized that what I believe before was wrong. I now know a miracle of how to burst out his potentials by connecting the name “X” to another known company (that I cannot tell you what).

Moving In. I was hired last June 19, 2006 (the 145th birthday of Rizal!) amidst those brain draining qualifying exams and those intimidating job interviews that I swear I never expected to pass. It’s just that maybe I lack confidence that time or perhaps I don’t believe much of my capacity to be competitive. Maybe the Gods are with me so I passed everything. So I am now confident enough to say that I am one of the best people; the chosen few who rose up in the middle of a jobless crowd.

WORK. My progress at work was greeted by loads of information far from what I know as a former marketing assistant. I realized that I moved in to a very confidential job. Hearing the word confidential in itself is really appealing to my senses because it gives me the feeling of a person working in CIA or one of the agents working for Sherlock Holmes. Sounds great isn’t it?

The word ‘business process outsourcing’ on the other hand was then defined to us more clearly as a business hiring people outside of their country for cheaper labor costs. That’s why we are actually working for a client from miles away via remote connections to analyze and solve their loads of business problems. This is totally different with the call center industry although they might be also called as BPO people. Well, my job is much special than them. We fixed errors. We help the companies with their business. We help the customers.

The thought of helping customers is really challenging in my part because learning the entire process is totally difficult. It is not just learning Calculus but I knew it is more than that. As all of us newbies actually, was totally overwhelmed with loads of information to master. But then, it’s a good thing that we manage to survive all of it.

Learning behind all the process that is really difficult to digest at the start of the training I realized that it is such a very exciting job after all. And this is what really makes me a happy employee. Intellectual skills include my ability to think quickly on my feet, research and evaluate information, reason, and thinking “outside the box.” With these skills obviously evident in my actual work here makes me really happy. It structures a better me.

A Closing Entry. Making errors is normal. It is with these errors that I learn something. I know there are still loads of errors that I might commit in the following weeks but then I still need to move on. As what a famous celebrity said: “I still will move on to fail my way to success.”

Lastly, I would like to share a poem that I saw hanging within the walls of my former office. I am always feeling good when I am reading it. I wish that the poem will also be posted in our working place in the future.

LOVE YOUR WORK

If you don’t like your work
You’ll need three times the energy
To force yourself to work
To resist the force,
And finally to work

If you love your work
Your desire to do it will be like a wind
To propel you ship
With much less fuel

If you like your work
You work no more
For work, when you like it
Is work no longer
But sheer enjoyment

If you enjoy your work
You’ll work and work
Without counting the hours
And you’ll reap and yours
More earnings as well.